Customer Service and Consumer Protection at Richer Sounds.

Customer Service and Consumer Protection at Richer Sounds.

Customer service is the amount to how a business satisfies its customer’s needs. Customer service consists of offering fair prices, products etc. clear information, efficiency within the business, responding to enquiries and many more. There are two types of customers; they are internal and external customers. Internal customers help the business to supply high quality products to their outside customers. External customers are the buyers of the goods and services for their own use. Richer sounds’ target customers are a very large group as they use the internet, which means that people can contact them from all over the world. Having such a large target audience means that there has to be a lot of work put into the customer service.

The Importance of Customer Service.
To gain or retain customers a business must provide something that another one does not. This might include longer opening hours than a compe...