Critical Thinking Styles and Forces of Influences

Critical Thinking Styles and Forces of Influence
A major problem facing retailers today is employee retention. Lowe’s Home Improvement Centers are no exception to this problem. Every aspect of a store’s operation is measured as a percentage against sales. As a new store struggling to capture market share, we were continually at the maximum amount allowed by corporate standards for our payroll. The store manager was continually juggling the employee hours in an attempt to keep the payroll to sales percentages in check. Frequently, this meant that we would enter peak sales hours with a skeleton crew of employees to provide the high level of customer satisfaction demanded by Lowe’s. Management’s viewpoint was that they were doing what was required to keep operating costs down. Employees saw this cost cutting initiative as abusive and requiring far more productivity than they should have to provide.
It became obvious that cost cutting has major implications ...