Critical Thinking and Decision Making

Critical Thinking and Forces of Influence
American Express, through global expansion developed into a powerful conglomerate in its 150-plus year existence. Processing the payments for the American Express cards is a intricate and time critical process. Cashiers remittance division is responsible for the documentation of payments to American Express card member’s accounts. This process was relocated in 2002 from Chicago, Illinois to Fort Lauderdale, Florida. In order to coordinate the activities of employees, functions and division and increase efficiency, an organizational framework was designed. It provided for a means of accomplishing the objectives of the enterprise, reporting relationship, chain of command and flow of information.
To determine the status of productivity and to identify strengths and opportunities for improvement in the cashiers department, a productivity audit was conducted. Examination, analysis and evaluation of 8 dimensions, policy, leadership...