CONTROLLING

Control is the process of monitoring activities to ensure that they are being accomplished as planned, and of correcting any significant deviations.
The three approaches to control are market control, bureaucratic control and clan control. Market control is an approach that emphasises the use of external market mechanisms, such as price competition and relative market share, to establish the standards used in the control system. Bureaucratic control emphasises organisational authority and relies on administrative rules, regulations, procedures and policies. Under clan control systems, employee behaviours are regulated by the shared values, norms, traditions, rituals, beliefs, and other aspects of the organisational culture.

Control is important because it monitors whether objectives are being accomplished as planned, and whether delegated authority is being abused. According to the interview with Dave Rogers when he was asked why control is important, he replied by saying that in...