Conflict Resolutions in the Workplace

CONFLICT RESOLUTION IN TEAMS


Thesis Statement: Communication and resolution are some key aspects involving positives and negatives within teams.

Teams are made up of many different personalities, and each individual brings a variety of knowledge and information contributing to conflict resolution. Imagine a team comprised of nine individuals; this teams consists of a manager, quality assurance officer, team leader, and six subordinates. Quality assurance officer is assigned to assuring the new corporate standards are implemented on the quality assurance policy. His responsibility involves inspection of quality assurance program. Team leader's responsibility involves assigning the other six subordinates job specifications, user documentation, and training. The manager's responsibility involves the enforcement of the quality assurance policy. Inspections occur once a month; however, at month three, the team leader was missing user documentation and no training was performed...