Conflict Resolution

Stephanie Demiris a member of relation and service special, AACN Define Conflict resolution as “a process of working through opposing views in order to reach a common goal or mutual purpose” and life is full of conflicts. A conflict occurs whenever individuals or groups have competing goals.
We see conflict as something awful, which happens when resources are scarce, our needs are unmet and we meet people with different values from our own.
Our approaches to conflict vary: we ignore or deny it, we prepare to do battle; we say, “do not get mad, get even”, we rush to stop conflict as quickly as possible, we sometimes punish or even plot to harm or kill those who disagree with us.
However, conflict can be positive and constructive if we change our habitual response to it. This demands our awareness of how we perpetuate negativity, the development of communication skills, and willingness to change not only our perceptions but also our behavior. Viewed in this way, conflict pro...