Conflict Resolution

Case Study Paper On Leadership Development
Francis B. Smith
October 28, 2003


Problem
I am currently employed by a fortune 500 Company as Manager of Customer Service. My immediate Manager is Sue Clark, who is Director of Administration and she is highly experienced in the Records Management industry. The problem with her is that she lacks people skills and this is affecting her leadership ability. She’s very competent and her input is highly valuable to the daily operations of the business. She has over 10 years experience in the Information and Records Management industry, and has established a reputation that exceeds our expectations. She is valuable to the organization, we don’t want to lose her, but she comes across a bit condescending. She can be short and rude at times. She’s very impatient, and she has been known to be defensive and rules with an iron fist (It’s either my way, or you can forget it). It is important to provide constructive criticism; it is defi...