Conflict Resolution in Work Teams

In today’s changing work environment, the complexity of the ever-changing workforce has proven to be quite a challenge to many companies. Employees are now empowered with front-line authority to make an array of decisions that can affect the entire company.
Modern management practices encourage utilizing the power and creativity of groups and teams of employees to function as cohesive units to accomplish company goals and projects.
Within a team, lies increased creativity, the ability to accomplish more than one individual, diversity of knowledge and experiences, and far superior group knowledge to overcome many complex issues.
However, there can also be challenges to the team productivity and cooperation. Differences in diversity, personalities and culture can all create conflict within a team.
Conflict is neither good or bad suggests Rees (1991), it is what we do with it, which makes the difference. Although conflict is generally viewed in a negative way, ...