Conflict Resolution in Teams

Conflict and Resolution in Teams
Kevin Murray
Charles M. Ornouski
Iryna Tsyvova
General 300
Ms. Muhammad
September 8, 2003









Conflict and Resolution in Teams
For many companies the team concept is a relatively new form of managing the bottom line and day-to-day operations. In the past, a manager, foreman or supervisor set policy and provided guidance to their workers. Today, more and more businesses are using the team concept to set goals, deadlines, and produce results. A study by Professors Joseph J. DeStefano of the University of Western Ontario and Martha L. Maznevski of the University of Virginia suggest that diversity in and of itself is not responsible for how well team members work together. What matters, they suggest, is whether a team achieves integration (Harvard Business Review, May/June 1996). But what happens when the team struggles from too much diversity or conflict, or members of the team are afraid of expressing their i...