Conflict Resolution

Conflict Resolution 1


Running head: CONFLICT RESOLUTION IN WORK TEAMS

















Conflict Resolution in Work Teams

Team A

GEN 300 Skills for Professional Development

University of Phoenix Online

September 2, 2003



















Conflict Resolution 2


Abstract



“A clash or struggle that occurs when a real or perceived threat or difference exist in the

desires, thoughts, attitudes, or feelings, or behaviors of two or more parties” (Cox,

2003, p.153). Conflict arises each day in relationships. Some of the problems a team can

encounter can be within a variety of environments. However, communication is the key

to resolving the differences. Having conflict amongst a team is not the end of the world.

If you manage and understand each type of conflict effectively, then the outcome will

create positive solutions. There ar...