Conflict Management

Conflict Resolution Strategies

With the advent of organizations using teamwork to solve problems, it has become important to develop conflict resolution tactics. Effective tactics developed, though described in different ways in different organizations, are, avoidance, accommodation, compromise, competition, and collaboration (Thompson et al. 241-243).

Before using an approach, it is important to remember that a certain level of conflict is critical to the success of the team. Conflict offers a chance for ideas to be exchanged and optimal solutions to be developed. According to K. A. Jehn, he states that, “Groups with an absence of task conflict may miss new ways to enhance their performance, while very high levels of task conflict may interfere with task completion.” (532) With this knowledge, it is important to identify when conflict is becoming destructive instead of creative. Conflict is destructive when; negativism develops, or a team member becomes hardened within a pos...