CONFLICT: FACTORS AND RESOLUTIONS

CONFLICT: FACTORS AND RESOLUTIONS


Conflict can be described as a process in which individuals or groups perceive that others have taken actions that are not compatible with their own interests and they work against each other. This process sometimes escalates to anger, resentment and actions designed to harm the other side. The key elements in conflict are opposing interests between individual or groups, recognition of such opposition, the belief by each side that the other will act to interfere with its interests, and actions that produce the interference. Social psychologists have addressed in their research the facts that cause conflict and what can be done to reduce this common part of social life. Incompatible interests constitute the defining feature of conflicts; however conflict involves more than opposing interests. Social factors may play a role as strong as or even stronger than incompatible interests initiating conflicts.
Once social factor that plays a role...