Casino Supervision

Red Wind Casino
Floor Supervisor Manual, Table Games

Module Two (2)

Training and Reference Manual




































General Responsibilities

1. Delight the Guest
2. Organize and prioritize all duties – do the most important thing first
3. Maintain a neat and clean work station
4. Maintain a positive and relaxed atmosphere with dealers and Guests alike
5. Maintain a well-groomed personal appearance, display professional mannerisms and communicate in a pleasant tone of voice
6. Use all available information when making decisions
7. Be knowledgeable or property amenities, services, and promotions
8. Completely understand and adhere to Red Wind Casino policies and procedures

Specific Duties

1. Initiate and establish personal contact with players, give them your attention (not 100%), introduce them to casino hosts (i.e. Promotion, TLS, SDG) and Shift/Pit Managers.
2. Prov...