Case study on the impact of IT on a telecommunications company

Case study on the impact of IT on a telecommunications company

Introduction
The following case study examines how increasingly; Information and Communication Technology are used within large public utilities. I will focus on observing a telecommunications company, particularly BT.

In recent years the use of IT has become increasingly widespread. The usage of IT includes producing customer’s bills, provision of the service information, and the actual provision of the service in addition to many other areas. The development of the Internet has seen further uses to which ICT can be placed, and a widening of the access of the public to these services. At the same time there has been a rise in the amount of companies which provide telecommunications services with both benefits and potential dangers for the public.

BT provides services, which aid people to interchange information. For BT’s personal customers, the most popular service is the everyday telephone, but business...