Are you really listening?

Leaders sometimes think they have to out talk their team members. They’re enthusiastic about their ideas and want to tell all they know. People can no longer just “lead by knowing” in today’s environment. In fact, listening is probably the most essential component of effective communication and leadership is all about communication. Good listeners get to the root of problems more quickly, build trust and teamwork, gain greater insight into the people around them, and absorb important information others miss. The one attribute most often stated about a well-liked boss is, "She really listens to me." This is especially important when the employee has a complaint.
Active listening is one of the key behaviors that sets the best leaders apart from the rest. Effective listening is a learned skill; it doesn’t happen automatically for most people. There’s much more to it than just hearing what team members are saying. Effective listening requires your full attention. Leaders who u...