An ethical dilemma that I have faced.

Driving on the highway towards Tauyuan, a city south of Taipei with several specialized electronics industrial zones, my cellular phone rang. It was my secretary. “Chu,” she had said, “Jean found that the conductivity of the most recently shipped LC-32 syringes are still lower than the specification. She says that if we can’t ship a replacement to xxxxxxxx before the end of this week, her production lines will have to be shut down next week." Christine sounds in a hurry, and I answered, “Tell Jean that I will meet her at 1:30 p.m. at the entrance to Motorola as usual, and ask her to have five sample LC-32 syringes from that recent batch ready for me to inspect. Also, check Canton's Motorola shipment schedule to see if we meet Motorola’s schedule requirements.”
Two months after that conversation, Motorola filed a complaint on the poor quality of the material that my company had supplied. Since the cause of the air voids and lower conductivity values could not be det...