Action versus words

Action Versus Words
Nonverbal communication, what we do not say, can cause as many problems as what we do say in everyday life. We are often quite aware of the effects of our words because we can see the expression or hear the response. The effects of what is not said may be much more restrained, but they are critical to our success or failure in an organization.
You may have observed many Asians, whether they are relatively new immigrants or well-assimilated Asian Americans, still display many of the delicate nonverbal communication signals carried over from their childhood. In many Asian cultures, for example, it is ill mannered to look someone in the eye for too long, especially a person you have just met or you consider being in a superior position.
In the American culture, however, not loo...