Academy Bay

Academy Bay in Action
The Academy Bay is the incarnation of Your Call Center International’s formula for success:


Methodology + People + Technology = The Customer Equation

This formula is the basis for our success and the foundation of what I am observing and proposing in the Academy Bay. Solid practices, earnest people and applying the technology available does mean premium service to our clients and their customers.

Here in Academy Bay, we have an enormous responsibility to help those who need it the most, the new and the struggling. In doing so, we also have an enormous opportunity to pioneer. Given the dynamics of the Academy Bay, a relatively small group with dedicated Quality personel, Coordinators, Mentors and TSA’s, intensive training and retraining can be conjoined with refining the floor wide education and information process.

When a class graduates from their in-class training they are no longer thrust out onto the floor, left to their own devices to d...