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A critical evaluation of performance management and development processes within Otis PLC

Introduction

The purpose of this assignment is to critically evaluate the Human Resource Development (HRD) aspects of my employer, Otis PLC’s, performance management and development process and to suggest ways in which they could be improved. I have chosen this area of Otis’ HRD practices to review because, within Otis globally there is an increasing focus on performance outcomes rather than training inputs. In this respect, Otis is reflecting a common trend, particularly among US based organisations, Harrison (1998).

This review will be in the light of the organisation’s business strategy, key commercial challenges and culture and will compare Otis PLC’s practice to a model of best practice. In reviewing best practice I will suggest that performance management is a system of interlinking processes which are carried out by both line managers and Human Resource Management (HRM) / HRD professionals. I will also suggest that in order for the system to be fully effective it...

Posted by: Carlos Hernandez

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