A Classic Knowledge Management

Companies often fell short of their goal to enable employees to make quicker, better business decisions, because of expensive and time-consuming software deployments, overly ambitious data collection, and complex social-network theories. Too often, companies bought technology to capture knowledge in all of its forms, creating huge repositories that lacked the context needed to make the information useful, says Kent Greenes, senior VP and chief knowledge officer at consulting firm Scientific Applications International.

Knowledge practitioners t...