"Does managing diversity give management in the tourism and hospitality industry a competitive advantage"

“Does Managing Diversity give Management in the Tourism and Hospitality Industry a competitive advantage over its competitors”?

It is a common misconception that diversity in tourism and hospitality organisations is only about race or about the EEO. Diversity in tourism and hospitality is so much more than EEO although it encompasses the EEO’s fundamental theories to build long-term business strategies (Hogh, personal communication, March 18, 2003). Some tourism and hospitality managers are of the opinion that managing diversity will enable them to achieve a competitive advantage. This essay will explore three hotels in the tourism and hospitality industry and discuss the effects of diversity in their businesses in relation to gaining a competitive edge over their competitors.
Diversity includes but is not limited to race, age, gender, religious background, learning orientation, work levels and functions, economic background, communication and learning styles (What every c...